Terms and Conditions mamen123 – Platform Usage Guidelines

Welcome to mamen123. This Terms and Conditions document constitutes a legally binding agreement between you ("User") and mamen123 ("Platform", "we", "our company") regarding your use of the website, mobile app, and all services provided through the mamen123 platform.

By accessing, registering for, or using any part of the mamen123 platform, you confirm that you have read, understood, and agreed to be bound by all terms and conditions contained in this document. If you do not agree with any part of these terms, you are not permitted to use the mamen123 platform.

Mamen123 reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform following any changes constitutes acceptance of the updated terms.

To register and use mamen123 services, you must meet the following eligibility requirements at all times:

• Aged 18 years and above at the time of registration. mamen123 takes seriously its responsibility to prevent access by underage individuals.
• Register as an individual and not as a representative of a company, organization, or other entity.
• Not currently prohibited from using online wagering services under your local laws.
• Having the legal capacity to enter into a binding contract.
• Providing registration information that is truthful, accurate, and up to date at all times.

Mamen123 reserves the right to request identity verification (KYC) at any time. The KYC process requires you to submit a copy of a valid identification document such as a Malaysian identity card (MyKad), passport, or other accepted document. Failure to complete the KYC process within the specified timeframe may result in account suspension.

Each user is only permitted to hold one (1) active account at mamen123. Holding more than one account — whether directly or through another person — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any remaining balances.

You are solely responsible for maintaining the confidentiality of your account username and password. mamen123 shall not be liable for any losses arising from unauthorised access caused by your failure to safeguard your login credentials.

User Security Responsibilities

• Use a strong and unique password for your mamen123 account.
• Do not share your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for added protection.
• Log out of your account after each session, especially on shared devices.
• Notify us immediately if you suspect any unauthorised access to your account.

Mamen123 supports a wide range of payment methods popular in Malaysia, including local bank transfers (Maybank, CIMB, Public Bank, RHB, and others), DuitNow QR, and e-wallets such as Touch 'n Go eWallet. All transactions are processed in Malaysian Ringgit (MYR).

Deposit

• The minimum deposit is MYR 30 per transaction.
• All deposits must be made using a payment method registered under the same user's name.
• Third-party deposits are strictly prohibited.
• Deposit funds are typically credited to your account within 5–10 minutes.

Withdrawal

• The minimum withdrawal amount is MYR 50 per transaction.
• Withdrawal requests are processed within 15 minutes on business days (Monday–Friday, 9am–6pm).
• Withdrawals can only be made to a bank account or e-wallet registered under the same user's name.
• Full KYC verification is required before the first withdrawal request is processed.
• Mamen123 reserves the right to request additional supporting documents for withdrawals that exceed certain limits.

All bets placed at mamen123 are subject to the following general rules. Users are fully responsible for ensuring they understand these rules before placing any bet.

• All confirmed bets are final and cannot be cancelled except under conditions stipulated by mamen123.
• Mamen123 reserves the right to void any bets placed at incorrect odds due to technical errors or human error.
• In the event of any dispute regarding match results, the decision recognised by the relevant sports governing body shall serve as the final reference.
• Mamen123 reserves the right to limit bet sizes or decline bets from any user without the need to provide a reason.
• All casino games use an independently certified random number generator (RNG) to ensure fairness.

Mamen123 offers a range of promotions and bonuses for both new and existing members. Each promotion is subject to specific terms and conditions stated on the relevant promotion page. The following general terms apply to all promotions:

• All bonuses are subject to specified rollover requirements and must be fulfilled before withdrawals are permitted.
• Each promotion is limited to one account, one IP address, one device, and one bank account number only.
• Mamen123 reserves the right to cancel or modify any promotion at any time without prior notice.
• Promotion abuse or the use of multiple accounts to obtain bonuses may result in bonus cancellation and account closure.
• Credited bonus value cannot be withdrawn directly; it must first be played through in accordance with the specified rollover requirements.

For more information on currently available promotions, please visit the Promotions which is updated on a regular basis.

Mamen123 users are prohibited from engaging in any of the following activities. Violation of these rules may result in immediate account closure and forfeiture of all balances and wins:

• Money laundering: Using the platform to launder money or transfer funds from illegal activities.
• Identity fraud: Using another person's personal information to register or access an account.
• System manipulation: Using software, bots, scripts, or other technical methods to gain an unfair advantage.
• Promotion abuse: Abusing bonuses through multiple account ownership or systematic bonus hunting tactics.
• Collusion: Unlawfully colluding with other players to gain an unfair advantage in games.
• Threats or harassment: Threatening, insulting, or harassing mamen123 staff or other users.

Users may request account closure at any time by contacting our customer support team. Before the account is closed, all active wagers will be settled and any remaining balance will be returned to the user upon completion of the appropriate verification process.

Mamen123 reserves the right to suspend or close any account without prior notice under the following circumstances:

• Evidence or suspicion of fraud, manipulation, or illegal activity has been found.
• Failure by the user to complete the KYC verification process within the stipulated timeframe.
• Violation of any section of these Terms and Conditions.
• Request from legal authorities or regulatory bodies.
• The user has requested self-exclusion through our responsible gaming program.

Mamen123 is fully committed to responsible gaming practices. We believe that betting should remain a form of entertainment and should never become a source of financial hardship or emotional distress for our users.

We provide a range of self-control tools to all users, including:

• Daily, weekly, and monthly deposit limits that can be set by the user themselves.
• Configurable loss limits tailored to individual needs.
• Temporary account pause (cooling-off period) options ranging from 24 hours to 6 months.
• Permanent self-exclusion option for users who require it.
• Access to resources and support organisations for problem gambling.

Mamen123 provides its platform and services "as is" without any express or implied warranties regarding fitness for a particular purpose, accuracy, or reliability.

To the extent permitted by applicable law, mamen123 shall not be liable for:

• Any loss or damage arising from the use of or inability to use the platform.
• Service disruptions caused by factors beyond our control, including internet failures, third-party server issues, or natural disasters.
• Financial losses incurred as a result of betting conducted on our platform.
• Any unauthorized access to a user's account resulting from the user's own negligence.

In all circumstances, mamen123's maximum liability to any user is limited to the total amount deposited by that user within the 30 days preceding the claim.

Mamen123 collects, processes, and stores users' personal data in accordance with Privacy Policy which forms part of this agreement. By using our platform, you agree to the collection and processing of your personal data as described in that Privacy Policy.

We only collect data necessary for platform operations, including identity verification, transaction processing, and legal compliance. All data is protected with industry-standard encryption and will not be sold or shared with third parties without your consent, except as specified in our Privacy Policy.

Mamen123 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Users will be notified of material changes via their registered email or in-platform notification at least 7 days before the changes take effect, except where immediate changes are required for security or legal compliance reasons.

These Terms and Conditions, along with all documents referenced herein, constitute the entire agreement between you and mamen123 regarding the use of the platform. Any disputes arising from or relating to these Terms and Conditions shall first be resolved through negotiation. If negotiation fails, the dispute will be referred to binding arbitration.